Job Overview:

We are looking for a detail-oriented Junior Operations Specialist to support daily operations and ensure a seamless client experience. The role requires strong communication skills, responsiveness, and the ability to work in a fast-paced fintech environment.

Key Responsibilities:

• Handle client inquiries across multiple channels (chat, email, phone) in a timely and professional manner.
• Follow up on and resolve customer tickets, ensuring proper documentation and closure within defined SLAs.
• Support day-to-day operational processes to maintain smooth business operations.
• Coordinate with internal teams (e.g., Product, Tech, Compliance, Finance) to resolve client issues efficiently.
• Monitor transactions and flag any discrepancies or suspicious activities in line with company policies.
• Assist in onboarding processes, including KYC checks and documentation review.
• Maintain accurate records of client interactions and operational activities.
• Identify process gaps and suggest improvements to enhance efficiency and customer experience.
• Root Cause Analysis: Investigate customer issues, document findings, and implement corrective actions to prevent recurrence.
• Prepare reports and dashboards, turning data into actionable insights
• Support reporting and track key operational metrics when needed.

Requirements:

• 3+ years of experience in Operations, Customer Support, or a similar role (FinTech/Banking is a must).
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• High attention to detail and sense of ownership.
• Familiarity with ticketing systems and CRM tools is a plus.
• Familiarity with BI dashboards is a plus.
• Analytical mindset and ability to work with data and digital tools
• Interest in Product, technology, and continuous improvement
• Strong organizational and time-management skills
• Fluency in English is a must (written and spoken).